Crucial Conversations
As a User Experience community, we often wonder how to best communicate with others when we’re left out of meetings, ignored and/or generally not treated with the greatest ammount of respect.In response to this, I’d like to recommend each of you checking out Crucial Conversations.
This is a set of resources (book/site/web seminars/etc) focused on how to communicate effectively when emotions are high, stakes are high, and opinions differ.
Additionally, there are free web seminars we can access.
WARNING: This may seem like another one of those Matt Foley type of self help deals, but it’s not. Its really useful.
In my previous job, I discovered Crucial Conversations and was able to use the skills in some of my strategy discussions with senior marketing managers and the president of one of the universities I was working with (which got pretty heated at times).
Enjoy!
posted by matthewjdoty @ 5/08/2007 11:49:00 AM
1 Comments:
Thank you for posting this info. I will definitely check it out. There have been a few instances at work where I've taken part in some heated discussions. It'll be interesting to see if any of these strategies could provide some insight.
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